Effective Date: 2025/02/14

Welcome to Tokyodoor (www.tokyodoor.com) (hereinafter referred to as "this Website"). These Terms of Service (hereinafter referred to as "this Agreement") are a legally binding agreement between you (hereinafter referred to as "User" or "you") and Tokyodoor (hereinafter referred to as "we" or "the Company") regarding your use of the services provided by this Website. Please read this Agreement carefully before using this Website.

1. Services

This Website provides Japanese product information display and purchasing agent services. We integrate product information from Japanese websites such as Rakuten and Mercari, allowing users to browse, search, and purchase these products through this Website. As an intermediary platform, we provide users with services such as order placement, payment, and international logistics.

2. Account Registration

You may need to register an account to use certain features of this Website.

You must provide accurate, complete, and up-to-date registration information.

You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

If you discover any unauthorized use of your account, please notify us immediately.

3. Product Information

The product information displayed on this Website is from third-party websites such as Rakuten and Mercari in Japan. We will make every effort to ensure the accuracy and timeliness of the information, but we cannot fully guarantee it.

Product prices, inventory, descriptions, and other information are subject to change without notice.

We are not responsible for any product information provided by third-party websites.

4. Orders and Payment

By placing an order to purchase products through this Website, you agree to purchase the product and pay the corresponding fees.

We will make every effort to confirm the order, but we cannot guarantee that all orders will be successful.

You need to pay the order fee through the payment method specified by us.

All fees are settled in [Currency Unit].

Due to the nature of purchasing agent service, if the order cannot be completed due to third-party reasons such as order cancellations or out-of-stock situations, we will refund the customer.

5. International Logistics

We provide international logistics services to ship the products you purchased from Japan to your designated shipping address.

We will make every effort to choose reliable logistics partners, but we are not responsible for delays, losses, or damages during the logistics process.

You are responsible for international shipping costs, customs duties, and other related expenses.

Please double-check the shipping address carefully, as you will be responsible for any losses caused by incorrect addresses.

There might be delivery delays dues to logistic issues.

6. Returns and Refunds

Due to the special nature of the purchasing agent service, we generally do not support returns without reason.

If the product you receive has quality problems or is significantly different from the description, please contact us within [Number] days of receiving the product and provide relevant evidence.

We will negotiate returns, refunds, or exchanges based on the specific situation.

International shipping costs and other expenses incurred for returns are borne by you unless the return is due to our fault.

7. User Conduct

You agree to abide by the following code of conduct when using this Website:

Do not violate any applicable laws and regulations.

Do not infringe on the intellectual property rights or other legitimate rights and interests of any third party.

Do not post any false, misleading, defamatory, obscene, violent, or other illegal information.

Do not interfere with or disrupt the normal operation of this Website.

Do not engage in any fraudulent, abusive, or other behavior that harms this Website or the interests of others.

8. Intellectual Property

The intellectual property rights of all content on this Website (including but not limited to text, pictures, videos, software, and code) belong to us or our licensors.

You may not copy, modify, distribute, display, or otherwise use any content on this Website without our written permission.

The trademarks, logos, and other intellectual property rights of third-party websites displayed on this Website belong to their respective owners.

9. Disclaimer

We do not make any express or implied warranties regarding the services or information provided on this Website, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this Website or the purchase of products.

We are not responsible for the content, services, or actions of third-party websites.

Please carefully verify the order information before placing the order.

10. Modification of Agreement

We reserve the right to modify this Agreement at any time. The revised Agreement will be posted on this Website and will be effective from the date of publication. Your continued use of this Website constitutes your agreement to the revised Agreement.

11. Applicable Law and Dispute Resolution

This Agreement shall be governed by the laws of [Country/Region]. Any dispute arising from or in connection with this Agreement shall be submitted to [Court/Arbitration Institution] for resolution.

12. Contact Us

If you have any questions or concerns about this Agreement, please contact us through the following methods:

Email: policy_noreply@tokyodoor.com