Effective Date: 2025/02/14

Welcome to Tokyodoor (www.tokyodoor.com) ("the Website"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect the following types of personal information:

Information you provide: Contact information (Name, email, address, phone), Account details (username, password, payment information (handled by third-party processors)), Order details (items, shipping address, history), Communications (customer service inquiries, feedback), Other information you choose to provide (surveys, contests).

Information collected automatically: Device information (type, OS, browser, IP, identifiers), Usage information (pages visited, time spent, clicks, searches, referring/exit pages), Cookies and similar technologies (to improve experience, personalize content, analyze traffic - manageable via browser settings). Location information (with your permission, to provide nearby services)

Information collected from third-party:If logging in via third-party services (e.g. social media), information collection is subject to your privacy settings on those services.

2. How We Use Your Information

We use your information to:

Provide and improve services: Process orders, provide support, manage accounts, improve the Website, conduct analysis and R&D.

Personalize experience: Recommend products, personalize content and ads.

Communicate with you: Send order confirmations, shipping updates, service updates, respond to inquiries, send marketing information (with opt-out option).

Security and fraud prevention: Protect against fraud, abuse, and other illegal activities, detect security vulnerabilities.

Comply with legal obligations: Comply with laws, regulations, subpoenas, court orders.

3. How We Disclose Your Information

We disclose your information to:

Service providers: Third parties who provide services on our behalf (payment processors, logistics companies, marketing providers, hosting, data analysis, CRM). They access information only to perform their duties and are obligated to keep it confidential.

Affiliates: Our affiliated companies for purposes described in this policy.

Business partners: With your consent, to offer products/services you may be interested in.

Legal requirements: To comply with laws, regulations, legal processes, protect rights/property/safety, investigate fraud.

Business transfers: In case of merger, acquisition, asset sale.

4. Your Rights and Choices

You have rights to:

Access and correct: Access and correct your personal information.

Delete: Request deletion of your personal information (subject to certain exceptions).

Restrict processing: Request restriction of processing.

Data portability: Receive your data in a structured, commonly used format.

Object to processing: Object to processing for direct marketing.

Withdraw consent: Withdraw consent where processing is based on consent.

Opt-out of marketing: Unsubscribe from marketing communications.

Manage cookies: Manage cookies through browser settings.

5. Data Security

We take reasonable security measures including encryption, access controls, security reviews, and employee training. However, no security measure is completely secure.

6. Data Retention

We retain your information as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our Website is not directed to children under 13. We do not knowingly collect information from children under 13.

8. International Data Transfers

Your information may be transferred to countries outside your own. We take steps to ensure adequate protection, such as using standard contractual clauses.

9. Updates to this Privacy Policy

We may update this policy. We will notify you of significant changes.

10. Contact Us

For questions or concerns, contact us.